PRIVACY POLICY

 

This Privacy Policy explains how Context Group Ltd (“Context”, “we”, “our”, “us”) collects, uses, shares, and protects personal information from users of our website, services, and communications (including SMS and email). By accessing our services or providing your information, you agree to this Policy.

You are not required to provide personal information to browse our website. If you choose to submit details—for example to request publications, register for webinars, book appointments, or use other services—we will use that information only as stated here and as permitted by applicable privacy laws.

 

1. Information we collect

  • Personal information: name, email address, phone number, postal address, and any other information you voluntarily provide.
  • Device information: IP address, browser type, operating system, and device identifiers.
  • Usage information: pages visited, actions taken, referral sources, and interactions with ads or messages.
  • Communication data: SMS opt-in status, message replies, email engagement, and phone call records.

2. How we collect information

  • Website forms and landing pages
  • Appointment-booking systems
  • SMS or email opt-in (in compliance with applicable laws)
  • Cookies, pixels, and similar tracking technologies
  • Phone calls or customer-support interactions

3. How we use your information

  • Deliver services and communicate with you
  • Respond to enquiries or requests
  • Send marketing, reminders, and promotional content only if you have opted in
  • Improve our services, user experience, and customer support
  • Comply with legal obligations and enforce our policies

4. Cookies and tracking technologies

We use cookies, pixels, and similar tools to:

  • analyse website usage,
  • personalise your experience, and
  • deliver targeted ads or retargeting.

These technologies do not directly identify you but can recognise your browser or device. You can disable or delete cookies via your browser settings; some features may not function properly if you do.

5. How we share information

We do not sell or rent your personal information. We may share data with:

  • Authorised service providers assisting our operations (e.g., email/SMS platforms, CRMs),
  • Business partners where necessary to deliver services you request, and
  • Legal authorities when required by law.

All third parties are required to maintain confidentiality and appropriate data protection.

6. Data retention and security

We retain personal information only as long as necessary for the purposes described above or to meet legal obligations. We maintain policies, processes, and industry-standard safeguards to protect information; however, no method of transmission or storage is 100% secure. For details about our security approach, contact info@contexteurope.com.

7. Your choices and rights

  • SMS: opt out by replying STOP.
  • Email: opt out by using the unsubscribe link.
  • Access, correction, deletion: you may request access to the information we hold about you and ask us to update or delete it. We have a legal obligation to keep your information accurate and current, so please inform us of any changes.

Submit requests by writing to info@contexteurope.com. We will honour requests in line with applicable privacy laws.

8. Children’s privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.

9. Changes to this Policy

We may update this Policy from time to time. Changes will be posted here with an updated effective date. Continued use of our services after changes take effect indicates acceptance of the updated terms.

10. Contact Us

Questions or requests about this Policy or your personal information can be sent to info@contexteurope.com.